UNDERSTAND YOUR NEEDS
Delivering the SOLUTIONS you require demands a COMPLETE understanding of your
needs and problems. After carefully documenting your issues, we prepare a
DETAILED PROPOSAL of EXACTLY how you can benefit from our work. Your
highly detailed proposal is NOT a "fill in the blank" boilerplate document.
It is a custom prepared response to your INDIVIDUAL and UNIQUE needs.
Read the methods we use to reach a complete understanding of your requirements
in the sections below.
NO NONSENSE Approach to Business Solutions
We can help solve your toughest business
problems with INFORMATION technology. It all starts with TWO critical
elements:
-
YOUR KNOWLEDGE - You're UNIQUE! No one knows
your business like YOU. We ask
the right questions. We get at what YOU know about your
business problems. We use YOUR knowledge to create critical business
SOLUTIONS.
-
OUR EXPERIENCE - We've been doing TWO things
for two decades: creating CUSTOM BUSINESS SOLUTIONS and
SUPPORTING the NETWORKS they run on. That's it. We've learned
successful I.T. technology application. Put
that experience to work for you.
UNDERSTAND YOUR PROBLEM
- This is the MOST critical step for success! We take the time and
make the effort to ask questions that fully define your business issues.
We LISTEN. Then, we LISTEN some more! You tell us what you need.
We talk to your people. We talk to your users and those who will benefit
from the business solution. We document, in
DETAILED PROPOSALS and other documents, carefully and fully, every part
of your business problem. How else can we create a solution? We
listen and LEARN.
DESIGN YOUR SOLUTION
- We apply our experience to YOUR understanding of your problem. We create
a model of a unique proposed solution for your consideration. We walk with
you through each function, report, entry screen, etc. We listen again.
We respond to your reactions. If we've nailed the solution, we proceed.
If not, we keep working until we've met your needs fully (see Step 1 above).
CREATE YOUR SOLUTION
- We put hands to keyboard and work some magic! This is where you benefit
most from our years of experience. We use either Visual Basic or Access
and MS SQL Server to create the solution to your business problems. But,
we're not just a hired programmer. We write the unique parts of your
solution from scratch. Where possible, we use work from previous solutions
and other sources to SAVE you TIME and MONEY. Your solution is tested in
house and then presented to you for further "BETA" testing.
PROBLEM REPORTING and TRACKING
- This is the SECOND MOST critical step for success. This is also
where many solution providers fall short. We've learned how to manage the
critical process of resolving the always frustrating and often crippling
glitches in a NEW business solution. How do we do it? Again,
we LISTEN to you. We prod and poke, if needed, for the essential feedback
that will make your business solution a real success.
Our people are compensated based on their
ability to deliver you solutions that solve your business problems and keep you
satisfied.
We assign a TICKET NUMBER to EVERY PROBLEM, no matter how small. We keep
tracking those problems and reporting their status until they're solved and
beyond. Once, we've got your business solution stable and productive, we
start the whole process over again, always looking for ways to make your
solutions serve you better.
That's it! We've used these four simple steps to create
hundreds of solutions for hundreds of users. Do these four things and do
them well and you'll see success every time. Skip a step and disaster WILL
result.
OUR PEOPLE ARE REWARDED FOR YOUR
SATISFACTION - We have created a culture dedicated to solving
your business problems and keeping your satisfied. We pay our people VERY
well. As much as HALF of their compensation is based on your ongoing
satisfaction. Our people have an
enormous financial incentive to make sure you are satisfied with
our work.
So let's
get Real!
We offer our service to our valued clients with
a simple rule:
"Let's get real. . . or. . .
let's not
play"
Please don't take this the
wrong way. We're not saying we don't want your business. We want
your business very much...if we're right for each other.
Our
ClientCARE mission statement
|
| Respect the individual. Individuals treated with
respect will respond by giving their best. |
| Require complete honesty and integrity in everything. |
| Make commitments very carefully. Then live up to
them. |
| Love competition. Competition brings out the best. |
| Be frugal but wise. If a less expensive solution will
work, use it. But, be realistic and spend what is needed to get the
job done right, THE FIRST TIME. |
| Give the BEST effort in everything. There is a HUGE
difference between "GOOD MISTAKES" (BEST effort, bad result) and
"BAD MISTAKES" (sloppiness or lack of effort). |
| Complete clarity in understanding what is expected is
critical to success. |
| Always feel a sense of urgency in all matters related to
our Clients. We OWN problems and OWN UP to them. We are ALWAYS
responsive. We are CLIENT DRIVEN!!! |
What we do is not for
everyone. In two decades, we've learned many things. We've
learned that keeping our clients happy requires some frank discussion up front. We call this "getting real".
Essentially, "getting REAL" is all about setting the rules by which
we'll BOTH reach success in our relationship. Here's a basis for our mutual
success:
-
We only work on LAN / WAN based systems. Single user systems are often vital and interesting.
We don't work on them. Our clients usually have between 20
to 200 users on the systems we create and support.
-
Can you afford TOP NOTCH I.T. solutions? This is a
tough question. We have to ask it. Not everyone can spend the $10,000, $20,000, $40,000 or more that
it might take to build a first class I.T. solution. Let's get the
question of money out of the way up front. Please see our RATES
section for more details.
-
We do not give away our services. Our experience is
the ONLY asset valuable to you. We do not provide "FREE" estimates. SUBSTANTIAL time is involved in
delivering a truly reliable, useful and accurate estimate of your need for
services we can provide you. We will spend the time required to give
you ALL the information you need for INFORMED decisions. We will not
sell you short with a quick and dirty "FREE" estimate! Other
services sometimes offer "FREE" estimates. They know the
value of their time and talent.
-
Our most satisfied clients are
DEDICATED to getting the most they can for their business from today's
technology. Dedication does not mean they're ready to spend every dollar
they have! DEDICATION means if something will make a REAL
difference to their business, they will take a good look at it
and try to use it.
-
Trust is essential. We
MUST be able to trust you. You MUST be able to trust us. If you
tell us you're ready to make a decision within a few days or weeks, we'll
believe you. If we tell you we can't do something for under $$$ bucks
or without "x" piece of equipment, you can believe us. We
don't want to lose your business. We will NEVER lie to keep it. We
will ALWAYS be up front with you, even to the point of offense. We expect the same from you.
Trust is ESSENTIAL to our mutual success.
-
We will NEVER disclose anything
about you or your business to anyone that would hurt you. Even if you
fire us someday, we'll keep our mouth shut!!!
-
We will not try to hire your
people away. We expect the same from you. You will not hire away
our people (employee or contractor) sent on site or working remotely.
-
Promises will be kept (or a
darn good reason will be given). This is another TWO way street.
If we promise something, we'll knock down walls to deliver it. We
expect the same from you.
-
Finally, we'll ALWAYS do
everything possible to deliver the MOST value with the LEAST
resources. This does not mean the CHEAPEST resources. We are
not, have never been and will never be the CHEAPEST source of I.T. services
you can find. We work hard EVERYDAY to be the BEST service you can
find. If we fail, we fix it fast. Value is the most important
thing we can deliver to you!
This is what "getting
real" is all about: Setting ground rules that go
along way toward guaranteeing success. Our only goal: Your
success through our custom solutions and I.T. support. | |
"America's success lies in her desire
to take risks, even pursue them."
|
